Cancellations, Returns & Refunds

Element Retail Private Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order. The customer may however track the status of the order online.

Element Retail Pvt. Ltd. (Hereinafter referred as "Element") takes care to procure, store and sell products of the best quality, in the best of conditions. We have dedicated Logistic Partners to ensure that all products reach you in the best of conditions.

Refunds are only possible in the following cases: Cancellation of an Order before being shipped 2% Cancelation Charges will be applicable and need to be borne by customer Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement. Orders paid by net banking accounts will be credited back to bank account.