Cancellations, Returns & Refunds

Cancellation Policy

Element Retail Private Limited believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy, Cancellations will be considered only if the shipping is not yet made for the order. The customer may however track the status of the order online.

Return & Refund Policy

Element Retail Pvt. Ltd. (Hereinafter referred as “Element”) takes care to procure, store and sell products of the best quality, in the best of conditions. We have dedicated Logistic Partners to ensure that all products reach you in the best of conditions.

However, in the rare event where you might have received a product which is slightly damaged (either functional or cosmetic or any damage incurred during transit) or a product which has a manufacturing defect, Element and/or it’s Logistics Partner will look into the matter on a case by case basis.

In such circumstances, before using the product, please get in touch with our Customer Service Team at Email ID within 48 hours of receiving the product. Our customer service team will guide you on the process for the same. You may have to visit your nearest Element Store to get such cases addressed.

Element does not accept Returns for any other reasons apart from the scenarios mentioned above. The return process of the product can be restricted depending on the nature and category of the product and is subject to the following conditions.

  • The customer should notify us of receipt of a Damaged / Defective product within maximum 48 hours of delivery.
  • Products should be returned in their original packaging (along with the accessories therein), condition along with the original price tags, labels and invoices.
  • The Delivery Executive will refuse to accept the return if any of the above conditions are not met.
  • Acceptance of return will be considered only post final approval from our product team.

Refunds

Refunds are only possible in the following cases:

  • Cancellation of an Order before being shipped
  • 2% Cancelation Charges will be applicable and need to be borne by customer
  • Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within 7 working days and the refund will reflect in the next statement.
  • Orders paid by net banking accounts will be credited back to bank account.
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